Shipping and Delivery – Gray Matter Chemicals

At Gray Matter Chemicals, we know your research depends on reliable supply. That’s why we ship quickly, securely and discreetly from the Netherlands to customers across the country and throughout the European Union.

Order Processing

Orders are processed once payment has been confirmed:

• Bitcoin: your order is processed after the transaction receives the required network confirmations.
• Bank transfer: your order is processed once the funds reach our account, usually within one to two working days.

Orders with confirmed payment before [cut-off time, e.g. 14:00 CET] on a working day are dispatched the same day. Orders confirmed after the cut-off, or on weekends and public holidays, are dispatched the next working day.

Delivery Times

*Delivery times are estimates from the moment of dispatch and are not guaranteed. Delays may occur due to carrier issues, customs checks, weather or peak periods.

Shipping Costs

Exact shipping costs are shown at checkout before you pay.

Tracked Shipping

All orders are shipped with tracked delivery. Once your order has been dispatched, you will receive an email with your tracking number so you can follow your package.

Discreet and Secure Packaging

Every order is packed with care in secure, neutral packaging. The outside of the package carries no reference to its contents or to research chemicals. Products are sealed and protected to arrive in the same condition they left our facility.

Delivery Address

Please make sure your delivery address is complete and correct. We are not responsible for delays or lost packages caused by an incorrect address provided at checkout. If you notice a mistake, contact our 24/7 live assistant immediately. We can update the address only if the order has not yet been dispatched.

Failed Delivery

If delivery fails because no one is available, the carrier will usually leave a notice or deliver the package to a nearby pickup point. Packages not collected within the carrier’s holding period may be returned to us. Re-shipping costs are the customer’s responsibility.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery window, contact our live assistant with your order number. We will investigate with the carrier and keep you informed.

Wrong Product Delivered

If you receive a product other than the one you ordered, contact us as soon as possible with your order number and photos of the item received. We will arrange for the correct product to be sent. As stated in our policy, returns are only accepted when we have delivered the wrong product.

Customs and Local Regulations

Customers are responsible for ensuring that the products they order may be legally imported into and possessed in their country. Any customs duties, taxes or fees charged by the destination country are the responsibility of the customer. We cannot be held responsible for packages seized or delayed by customs authorities.

Research Use Only

All products are shipped strictly for laboratory and research purposes and are not intended for human or animal consumption. Orders are only fulfilled for customers aged 21 and over.

Questions About Your Delivery?

Our live assistant is available 24 hours a day, 7 days a week to help with any shipping or delivery question.